Shipping Policy

Last Updated: October 7, 2025

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1. Shipping Coverage

We ship to all physical U.S. addresses (48 states + Alaska + Hawaii).
Excluded: P.O. Boxes, APO/FPO/DPO, U.S. territories (e.g., Puerto Rico, Guam, U.S. Virgin Islands).
Carriers: FedEx, UPS, DHL.

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2. Handling & Transit Time

• Handling: 2–6 business days (production + QC + proof approval)

• Transit: 2–6 business days (after production)
  Carrier delays (weather, strikes, customs) are beyond our control. Tracking info is emailed upon shipment.

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3. Tracking & Delivery

Free tracking within 24 hours of shipment.
Ensure address accuracy.
For missed deliveries, contact the carrier directly.
Once marked “Delivered,” responsibility transfers to the recipient.

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4. Address Accuracy & Redirection

Incorrect addresses may cause rerouting fees. TradeShowLUX is not responsible for delays or costs from inaccurate data.

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5. Oversized & Freight Shipments

Large booths may ship via freight. Extra charges may apply for liftgate or remote-area delivery.

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6. Signature & Delivery Confirmation

Signatures may be required for high-value shipments.
If “no signature required” is chosen, TradeShowLUX is not liable for loss or theft after delivery confirmation.

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7. Damaged or Missing Shipments

Report within 3 days of delivery with photos and packaging.
We assist with insurance claims but are not liable for carrier mishandling.

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8. International Orders

Customers are responsible for import taxes, duties, and brokerage fees.
TradeShowLUX cannot predict or control customs costs.

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9. Peak Season Delays

Transit may extend during holidays or severe weather. Order early to meet event dates.

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10. Customer Support

📧 service@tradeshowlux.com
📞 +1 (929) 714-2437
(Mon–Fri, 8 AM – 5 PM PST)

All policies are governed by the laws of the State of Oregon, USA.