Return & Exchange Policy

Last Updated: October 7, 2025

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1. Custom Items

Custom-printed or made-to-order products are non-returnable and non-refundable.
Review all artwork carefully before approval.

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2. Non-Custom Items

May be returned within 3 days of receipt if unused and in original packaging.
A 15 % restocking fee applies.
Return shipping is customer’s responsibility unless damaged or defective.

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3. Return Authorization & Packaging

Returns require pre-authorization; unauthorized packages will be refused.
Items must include all parts and original packaging in unused condition.

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4. Customer-Caused Returns

If returned due to address errors or refusal, customer pays reshipping and restocking fees.

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5. Exchange Policy

Exchanges allowed for non-custom items within 3 days, subject to availability.

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6. Damaged, Defective or Missing Products

• Manufacturing Defects: Report within 7 days with photos.

• Shipping Damage: We assist with insurance claims.

• Missing Items: Report within 3 days with proof.

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7. Warranty

• Hardware: 2 years

• Graphics: 1 year
  Covers manufacturing defects only; excludes misuse or wear.

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8. Order Changes & Cancellations

• Custom items: before artwork approval.

• Stock items: before shipment.
  Orders in production or shipped cannot be cancelled.

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9. Refunds

Refunds to original payment within 5–7 business days after inspection.
Shipping fees non-refundable unless our error.

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10. Customer Support

📧 service@tradeshowlux.com
📞 +1 (929) 714-2437
(Mon–Fri, 8 AM – 5 PM PST)

All policies are governed by the laws of the State of Oregon, USA.